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Service Standards

Information Governance

In accordance with Data Protection Act (1998) LSS keeps patient information confidential, secure and protected. Patient consent is obtained prior to the sharing of information with other healthcare professionals when referral is necessary to optimise treatment.

Health & Safety

LSS ensures, as far as reasonably practical, the health and safety of service users and employees who may be affected by the company`s work activities. Equipment (eg couches, blood pressure monitors) will be maintained to ensure their safe operation. Protective clothing (eg disposal gloves and aprons) will be worn by staff when exposed to contaminated material or body fluids.

Infection Control

LSS reduces the risk of meticillin resistant staphylococcus aureus (MRSA) and other infections to both service users and staff through:

  • Effective hand washing and hygiene procedures
  • Good housekeeping
  • The wearing of protective aprons and gloves by staff
  • Disinfection and sterilisation of equipment
  • The safe collection and disposal of clinical waste
Safeguarding Adults

LSS seeks to protect vulnerable adults from abuse and ill treatment. Inline with government health policy and guidelines, abuse is recognised as mistreatment by any other person/s that violates a person`s human rights and civil rights (No secrets 2000). Abuse (physical, emotional, sexual, neglect, financial) that is suspected will be reported to the appropriate authority and dealt with accordingly. Patients who demonstrate a lack of mental capacity will be supported to make decisions in their best interest.

Child Protection

LSS is fully committed to safeguarding the welfare of all children and young people. It recognises its responsibility to take all reasonable steps to promote safe practice and to protect children from harm, abuse and exploitation. LSS acknowledges its duty to act appropriately to any allegations, reports or suspicions of abuse.

Equality & Diversity

LSS embraces difference and diversity, and respects the rights of children, young people and adults who access the service. Appointment and treatments are always provided in respect of clinical need regardless of age, disability, race, religious belief or sexual orientation.


LSS operates on openness and honesty. Complaints will be listened to and taken seriously. Grievances put in writing will be acknowledged in 2 working days and with a full written response in 20 days. Service users also have the right to complain directly to CQC, the address of which will be included in written correspondence that surrounds the complaint.